Any Real Estate professional who wants to remain in business will be interested in keeping their clients happy; happy clients are repeat and referral clients!
There is a really, really easy way to make your clients happy. Here is the secret--wait for it, it is coming, here it is...give them what they want!
It is human nature that we are happiest when we feel like we have gotten what we want.
I saw a story on the news last night that said people are happiest with their gifts when they receive the gifts they ask for. That is not a surprise. This video of a young boy receiving books for Christmas
has had over 3,000,000 hits--and we all get it. We all want what we want.
Giving your clients what they want means really understanding their objectives.
What they say, may not be exactly what they want. Often, the process of buying or selling helps them to refine their goals. As a Realtor, one of our major responsibilities is helping them determine exactly what outcome they hope to achieve and helping them to figure out how to best achieve that outcome.
If you are working with a client who seems to be not quite on board with the way things are going, it might be time to sit down with them and have a discussion about how things are going. By listening carefully, and asking a combination of open ended and targeted questions, you may be able to help them figure out exactly what it is that they are hoping to accomplish.
Being a great Realtor means having a variety of different skills. Being a great listener, and a little bit of a detective, are skills that can help you to help your clients.
At the end of the day, we all want to be happy. Helping your clients figure out what they want will help you to help them achieve those goals. The result? Happy clients! I told you it was easy.
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A GREAT Real Estate experience.
If I can help you, your friends or family buy or sell their next home in Northern Virginia, please let me know!
If you need help with a home outside of Northern Virginia, I have an extensive network of referral agents and will make sure you are working with the best!
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