I am a long time Dell customer. Our family owns 4 Dell computers and my husband's company owns another 12 or so.
In July, all of the sudden a vertical line appeared on the display of my Inspirion 9300 laptop. After exhaustive research, another vertical line and several calls to the Dell help line, I had come up against a wall; they offered to let ME pay to repair a known problem. This, despite the fact that like a good consumer, I had registered my PC--and was never notified that this was an issue for this model.
That was just plain wrong.
I wrote a letter to Michael Dell and copied it to two Vice Presidents at Dell.
Yesterday, I got a call that they will repair my laptop at no cost to me. I will be without it for a week to 10 days (not ideal), but will get back a display that no longer has vertical lines (I now have 4 of these brightly colored lines).
Ideally, I would have purchased a defect-free PC, but as I said in my letter, it is almost impossible to avoid problems, but the mark of a good company is in how it deals with them.
Thanks, Dell for doing the right thing!
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