When I went in to this business, selling Real Estate, I knew that I could be very good. My strong organizational skills and my background in process and process improvements would help me to provide superior service to my clients. And for years it did.
But now we work in a new reality; the process, time-lines and milestones are shifting like sand below us. The new reality is imbalance.
I find the most important thing I do in every transaction is to program all parties phone numbers and emails in to my Blackberry. This helps me when (not if) they call with emergencies or problems. I can also respond to all emergencies and unusual situations by email or phone from where ever I am at whatever time of day the problems arise.
I still manage to the process, but sometimes I do it so that I can feel like I have some control in an increasingly out-of-control process. We still have a legal obligation to have all the paperwork done properly and kept on file, but even that does not seem to follow the order that we expect. Information sharing and distribution is a critical component of our jobs, but lately it is harder and harder to get timely information. I am sure I drive agents on the other side of my transactions crazy, but I owe it to my clients to try to get information--even if it is not always available.
Most of my recent transactions have been a series of fires that I help put out. In the past year, I have only had one sale that went according to the expected process--no emergencies, delays or out of ordinary situations.
Houses are selling, prices are stabilizing. Now if we can just get a handle on the new reality of our sales process, I think I can get back to my old obsessive, process oriented ways!
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